Finding the balance between remote working and return to office business dynamics will create a need to review the capacity of IT service management to address end-user issues in both respects and most especially related to a continuing “at home” IT environment.
Furthermore, balancing the risk reward considerations of a best fit target operating model and changes needed to business continuity and disaster recovery plans will also require attention given the greater level of agility now expected and inherent within same.
Operational resiliency is fundamental to meet the expectations of customers, business partners, customers, and investors. Whether on premises or in the cloud, IT resiliency is the ability to adapt to planned or unplanned events whilst ensuring continuous service and operations. Businesses can only best enable their operational resiliency via preparedness. A comprehensive review of dependencies on cloud providers, third parties, legacy systems, recovery capabilities and ransomware resiliency will best inform up to date business impact assessments and communication plans that wholly align to a new target operating model underpinned by real change, transformation and agility.