We had a diverse range of attendees representing firms from across the Financial Services spectrum. Our guest speakers provided great insight on key market topics.
MaryRose McGovern, Deputy Financial Services and Pensions Ombudsman gave an overview of complaint trends and held a spotlight session focused on fraudulent transactions and ways in which firms can address the considerable challenges that these pose. View the presentation [ 4955 kb ]
Ian Chambers, Deputy Commissioner for Data Protection, walked through the Data Protection review process, focusing on key banking trends, challenges, and best practice approaches. View the presentation [ 2026 kb ]
Aine Flynn, Director of the Decision Support Service then provided a detailed overview of the Assisted Decision Making Act which came into effect in April 2023, focusing on the changes associated with the Act, the new support framework, and some approaches that firms can consider in addressing front-line issues. View the presentation [ 3336 kb ]
An interactive panel discussion and Q&A session followed, with guest speakers fielding a range of audience queries. It was a thoroughly enjoyable and informative morning, and we very much look forward to our next event
For further questions or comments, please contact Brian Duffy or Cathie Farrell.
Authors
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Brian Duffy
Brian leads Grant Thornton’s Complaints and Remediation division, and has acted as Engagement Lead on successive large scale transactional projects, managing the end-to-end complaints journey efficiently and effectively.View Profile