Cathie Farrell

Experience

Cathie joined Grant Thornton’s Financial Services Consulting practice in 2018, following 18 years with an Irish pillar bank. Her key areas of expertise include conduct risk, consumer protection, large-scale customer remediation and complaints management, corporate banking, asset finance, wealth management, deposits & resourcing and mortgage arrears portfolio restructuring.

Specialising in Conduct Risk and Consumer Protection, Cathie is a leading SME on the Consumer Protection Code 2025, advising and supporting clients on their compliance journeys, from gap analysis, through implementation programmes, to assurance reviews and supervisory responses. She regularly advises clients on  Central Bank of Ireland Risk Mitigation Programmes and Thematic Reviews.  

She was instrumental in the development of our AI-powered regulatory compliance tool, GT Airis. 

Industry Experience

• Consumer protection- subject matter expert on CPC 2025.
• Customer complaints- overseeing large complaint handling functions.
• Redress and remediation- implementing corrective actions to regain customer trust.
• Mortgage arrears restructuring- providing forbearance solutions for portfolios of customers in arrears.
• Wealth management- delivering business change programmes to achieve income objectives.
• Deposits and resourcing- managing volume and margin targets for bank funding
• Corporate banking- acquiring new clients in roles in Ireland and Australia
• Asset finance- servicing and growing an existing €263m book