Workforce solutions

Access flexible, expert support

We provide on-demand professionals to fill immediate gaps and meet short-term project needs—quickly and reliably.

• Rapid deployment of skilled professionals
• Temporary cover for peak periods or absences
• Expertise for discrete projects or specialist tasks
• Seamless integration into existing teams

Build resilience and readiness

We help organisations design sustainable workforce strategies that align talent with long-term goals.

• Strategic workforce planning and modelling
• Succession planning and talent development
• Retention strategies that support growth and agility
• Scalable resource allocation across business units

Clear and engaging communication strengthens relationships, reduces queries & complaints, and builds brand loyalty. Our team creates tailored internal and external communications that enhance engagement with your target audience.

Fast, accurate remediation is critical to protecting your reputation. We help businesses identify impacted customer groups, manage appeals, and implement robust remediation frameworks. Our solutions improve data security, reduce errors, and ensure operational efficiency with real-time reporting. 

Central Credit Register (CCR) reporting

We help organisations navigate CCR reporting requirements with tailored solutions that improve data accuracy and compliance. Our team supports data extraction, validation, and error resolution, ensuring seamless submissions to regulatory bodies.

Our services include initial data assessment, preparation and mapping, automation and tools, and training and support – all designed to ensure regulatory compliance, data integrity, risk mitigation, and operational efficiency.

Regulatory scrutiny around customer complaints is increasing, especially in financial services. Our expert complaints team will help you manage rising volumes, streamline response processes, and ensure compliance. We enhance customer experience while minimising regulatory risks.

We leverage our technology when designing our complaints frameworks to automate where possible removing manual repetitive tasks, providing uniformity and ensuring efficiency saving time and operational costs.

We deploy large, multi-disciplinary teams to support the development and execution of deleveraging strategies for both performing and non-performing debt portfolios.

Our transaction services specialists offer end-to-end solutions across the entire transaction lifecycle. With deep industry experience, our team designs and implements the optimal structure, delivery approach, and governance framework to ensure successful execution.

We provide expertise across all critical phases of the process, including:

• Portfolio identification, segmentation, and strategic planning
• Data gathering, cleansing, and due diligence
• Production of data tapes and investor materials
• Legal review and real estate valuation coordination
• Commercial negotiations and bid evaluation
• Loan migration, offboarding, and portfolio closeout
• Management of representations, warranties, and ongoing contractual obligations

We understand sudden operational deliverables need urgent support. We provide skilled support for relationship management, customer engagement, credit assessments, covenant testing, and facility documentation reviews.

Our experienced team has widespread exposure to lending processes and specific industry risk factors. They ensure fast and efficient execution of short-to-medium-term projects.

With deep expertise in mortgage, business, and corporate lending, our credit risk team assesses lending proposals and streamlines operational processes. We leverage emerging technologies to enhance risk analysis and improve decision-making.

Our team understands the need for robust stress testing in today’s dynamic environment, where inflation and interest rates can significantly impact borrowers’ ability to repay their debt.

With experience across a wide range of credit system applications, our specialists are also well-versed in the latest technologies driving automation and operational efficiency.