Business process re-engineering

• document the processes under review, i.e. “as-is process”; 
• highlight key issues with the existing processes; 
• identify potential solutions through the use of best practice data in relation to comparable organisations / benchmark data; 
• highlight solutions to resolve the issues highlighted; and 
• design the process required to achieve the desired improvements, i.e. “to-be process”.

Key outcomes

• processes that are reflective of the current business requirements; 
• increased efficiency and resultant capacity; 
• decreased operating costs; and 
• improved service delivery.